Introduction
At Issi® Pedals, Bike Pedals, Clipless Pedals, Thump Pedal, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
We created this policy to demonstrate our commitment to your privacy and to inform you of your rights as a customer. We encourage you to read this document in full to understand our practices regarding your personal information.
What Information Do We Collect?
We collect both personal and non-personal information from you when you visit our website or make purchases. Personal information is any information that can individually identify you, such as your name, email address, phone number, etc. Non-personal information cannot identify you specifically, such as browser information, general location data, etc.
Information You Provide Directly
We collect information you provide directly when placing an order, creating an account, submitting a form, taking a survey, etc. This includes:
- Contact information such as name, email, phone number, billing/shipping address
- Financial information such as payment card details and billing information
- Account information such as username and password
- Order information such as items purchased, price, date, etc.
- Communications such as emails, chats, feedback, surveys, etc.
Information Collected Automatically
We may automatically collect non-personal information about your use of our website through cookies, web beacons, and other technologies. This includes:
- Site activity such as pages visited, links clicked, files downloaded, etc.
- Device information such as IP address, browser type, operating system, etc.
- Location information such as general geographic area based on IP address
- Referral information such as pages visited before/after visiting our website
- Interactions with our ads and emails such as open rates, clicks, etc.
How Do We Use Your Information?
We use your personal and non-personal information in a variety of ways in order to operate our business, provide services to you, and comply with legal requirements. This includes:
- Fulfilling orders including processing payments, delivering products/services, customer support, etc.
- Sending marketing and promotional communications about products, services, sales, etc.
- Personalizing your experience by presenting tailored content, product recommendations, etc.
- Improving our products and services by analyzing usage data to address issues and improve features
- Security and fraud prevention by detecting security incidents and protecting against malicious activity
- Debugging to identify and repair errors affecting functionality
- Legal compliance such as enforcing our terms, addressing legal disputes, complying with regulations, etc.
- Other business purposes that are disclosed at the time of collection or otherwise as needed to operate our company
When Do We Disclose Your Information?
We will not disclose your personal information except in the following circumstances:
- With your consent – We may disclose information if you consent through an opt-in, approval during checkout, or other methods.
- To our service providers – We work with third parties who help us operate and manage our business. This includes order fulfillment, payment processing, marketing, customer support, hosting, maintenance, etc.
- For legal compliance – We may be required to disclose information in response to subpoenas, court orders, legal process, law enforcement, regulatory or national security requirements, etc.
- To enforce our policies – We may disclose information to investigate, prevent, or take action regarding illegal activities, violations of our Terms of Service or this Privacy Policy, situations involving potential threats to safety, property or rights, etc.
- Business transfers – Information may be transferred or disclosed as part of a merger, acquisition, bankruptcy, asset sale, corporate restructuring, or other changes to our business structure.
- With trusted third parties – We may share non-personal information with third parties such as marketing partners, advertisers, data analytics providers, and others.
We do not sell or rent personal information that individually identifies you to unrelated third parties. We may share non-personal or aggregated data with third parties for research, marketing, analytics and other purposes.
Third Party Services
We partner with third party services to assist with parts of our business operations. These services may collect information from you on our behalf. For example:
- Payment processors collect financial information and other payment details in order to process transactions. This may include credit card processors, banks, financial institutions, and others.
- Shipping providers receive contact information and other order details in order to fulfill delivery of products or services.
- Marketing platforms may receive information such as email address for purposes of distributing our promotional emails.
- Advertising services use cookies, web beacons, and similar technologies to collect browsing data in order to display targeted ads.
- Analytics providers help us understand usage data so we can improve our products, services, and user experience. We may share non-personal web/app analytics data with them for this purpose.
- Customer support services collect information to assist with resolving customer inquiries, troubleshooting issues, managing disputes or claims, and improving customer service.
We require these service providers to handle information consistent with our privacy policy and prohibit them from using the information for their own purposes. We only share information necessary for them to perform their services.
Links to Other Sites
Our website and services may contain links to or integrations with other websites, apps or services we do not control. We are not responsible for the privacy practices of websites or services beyond our control. We encourage you to read their privacy policies before providing them with information.
Children’s Privacy
Our services are not designed for or intentionally targeted toward children 13 and younger. We do not knowingly collect personal information from children without parental consent. If you believe we may have collected information from a child without permission, please contact us so we can promptly remove this information.
Data Retention
We will retain your personal information for the period of time necessary to fulfill our obligations and business needs. We may also retain information to comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, and as otherwise needed to allow us to conduct our business.
Where we no longer have a legitimate need to process your information, we will delete or anonymize your data. If you have any questions about our data retention practices, please contact us.
Your Rights
If you are located in certain territories, including the EU, you may have certain rights regarding your personal information. These rights may include:
- The right to access your personal data
- The right to rectify or update incorrect information
- The right to erase your personal data (in certain circumstances)
- The right to restrict processing of your data
- The right to export your data to another organization
- The right to object to processing for direct marketing or other purposes
- The right to lodge a complaint with the appropriate data protection authority if you believe we violated applicable data protection laws
If you wish to exercise any of these rights, please contact us using the methods indicated at the end of this policy. Your request will be evaluated and responded to based on applicable laws. In some cases, we may not be able to fully comply due restrictions under other legislation.
How We Protect Personal Information
We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, or misuse. For example:
- We encrypt data during transmission and at rest where appropriate using SSL/TLS certificates, password protections, hashing, and other methods
- We review and adapt our security controls based on evolving risks, threats, and regulatory requirements
- We limit access to personal data only to those employees or agents with a legitimate business purpose for accessing such information
- We conduct periodic training on data security, privacy, and other policies for employees
- We maintain physical security over data centers, servers, filing systems, and other storage locations
Despite these precautions, no data security measures can guarantee 100% security all of the time. If you become aware of a security issue, please contact us immediately.
International Data Transfers
We are headquartered in the United States and have service providers in other countries. Your personal information may be transferred to, stored, and processed in the United States or other locations outside of your country where privacy laws may be less stringent.
Where required by law, we implement safeguards such as standard contractual clauses to legitimize cross-border data transfers. Contact us if you would like to see a copy of the specific mechanisms used to transfer your data internationally.
Changes to this Policy
We may periodically update this Privacy Policy to reflect changes in legal requirements, our data collection practices, or services offered. We encourage you to check this page periodically for updates.
Substantive changes will be announced through our website homepage and other places we deem appropriate. Your continued use of our website, products, services, or providing data after these changes indicates you accept the revised Privacy Policy.
How to Contact Us
If you have any questions about this Privacy Policy or your rights as a customer, please contact us:
- By email: [email protected]
- By phone: 1-800-555-1234
- By mail: 123 Any Street, Any City, ST 12345, USA
Additional Disclosures for California Residents
The California Consumer Privacy Act (CCPA) requires specific disclosures for California residents. This section supplements the information provided in the Privacy Policy above.
Categories of Personal Information Collected
During the preceding 12 months, we have collected the following categories of personal information about California residents:
- Identifiers such as name, contact information, IP address, customer ID
- Characteristics such as gender, age, income brackets
- Commercial information such as orders, purchases, payment information
- Internet/network activity such as browsing history, interaction with website/ads
- Geolocation data such as device location
- Inferences drawn from the above categories to create a profile about preferences and behaviors
Source of Information
We collect this information directly from you, automatically from your use of our services, and from third party partners/services integrated with our website and services.
Purposes and Disclosures
We collect and use this information for the business purposes described in the “How We Use Your Information” section above. We do not sell personal information about California residents to third parties, and will not do so without providing notice and choice.
Your Rights
California residents have certain rights regarding their personal information, subject to exemptions and limitations under applicable laws. These may include:
- Right to know the categories of personal information collected, sources, purposes, third party disclosures, etc.
- Right to request deletion of your personal information
- Right to opt-out of sale of your personal information
- Right to non-discrimination for exercising privacy rights under CCPA
To make a request, please contact us using the methods provided at the end of this policy.
